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A) TRAINING COURSES
EXTERNAL
TRAINING COURSES
The following are the terms and conditions for the provision of
external training courses:
1) Items provided by CBT-CENTRE (Manchester Centre for Cognitive
Behaviour Therapy):
A
fee for provision of trainers, participants manual, agreed
course programme.
Experienced and appropriate trainers
Course Programme.
Copy of participants training manual.
Certificates of Attendance or Certificate of CPD and Attendance.
Appropriate training venue.
Refreshments as required/agreed.
2) Cancellation of a course booking will be subject to the
following charges:
Within two weeks or less before course begins 100% of fee.
Within 4 weeks before course begins 50% of fee payable.
IN-HOUSE
TRAINING COURSES
The following are the terms and conditions of all contracts for
the provision of training courses:
1) Items provided by CBT-CENTRE (Manchester Centre for Cognitive
Behaviour Therapy):
A
quotation for provision of trainers, participants manual, agreed
course programme, travel and accommodation (inclusive of VAT).
Experienced and appropriate trainers
Course Programme (agreed with customer)
Copy of participants training manual for customer to copy for
each participant
Certificates of Attendance (Master copy) to be copied by the
customer for each participant.
Invoice on completion of training course (to be paid within 28
days of receipt).
2) Items provided by customer:
Appropriate training venue
Refreshments as required/agreed with trainers
3) If the customer cancels the training course:
Less than 14 days prior to the first day of training will result
in payment of the full agreed fee (inclusive of travel costs).
Less than 28 - 15 days prior to the first day of training will
result in payment of 50% of the fee.
B) CONSULTANCY
1) Items provided by CBT-CENTRE:
A quotation for provision Consultancy will be provided by
CBT-CENTRE.
Invoice on completion of consultancy (or at pre-arranged
intervals as agreed).
2) Items provided by the Customer:
Letter of contract/written contract on terms and conditions of
the consultancy required.
Agreed schedule of reporting and clear definition of area of
work.
Payment within 28 days of receipt of invoice/s.
C) PSYCHOTHERAPY/COUNSELLING/DEBRIEFING
1) Code of Ethics
& Practice
As Associate Members of the British Association for Counselling
and Psychotherapy (BACP) we are bound by its Ethical Framework
for Good Practice in Counselling and Psychotherapy and subject
to the Professional Conduct Procedure for the time being in
force.
For more information, you can click on:
http://www.bacp.co.uk/ethical_framework
2) Cancelling sessions and changing time and/or day of
sessions: One week's notice is required to cancel a session
or to change the time or day of a session.
3) Length of sessions:
Each individual therapy session lasts 50 minutes
Initial Assessment sessions may be of longer duration.
Critical Incident Debriefing sessions timings will vary
dependent on individual/group debrief.
4) Payment of sessions:
Individuals: payment to be made at the end of each session.
Receipt provided.
Corporate/Insurers/EAPs: Terms as agreed.
D) COMPLAINTS
PROCEDURE
Therapy Complaints
Procedure
Manchester Centre for CBT Ltd. is committed to providing a high
quality, professional service. Although we always try to deliver
the best service possible, given available resources, there may
be times when you feel the standard is unsatisfactory. This
procedure explains what to do if you have a complaint.
Because Therapists have access to sensitive and personal
information, we operate a specific internal procedure for
handling complaints from clients. If you are dissatisfied with
any aspect of the Service, please refer to the procedure below.
How do I complain?
Stage 1
Most difficulties can
be settled informally at an early stage by talking directly with
the member of staff concerned. This may resolve the issue, e.g.
by clarifying aspects of the counseling/psychotherapy process or
by discussing your concerns in detail.
We hope that most
complaints about the Service can be resolved quickly and
informally in this way. We encourage you to discuss your
complaint directly with the person involved, as this is often
the easiest and most effective way to put things right.
What if I am still not satisfied?
Stage 2
If resolution is not possible, or if you decline to speak
directly to the member of staff, the complaint should be
referred to the Director of Manchester Centre for CBT:
Keith Chadwick, Director, MCCBT, 518 Wilmslow Road, Withington,
Manchester M20 4BT
The Director will be responsible for ensuring that the staff
member/ Associate Therapist is told of your complaint and
invited to respond. Notes of all meetings, telephone calls or
correspondence should be kept.
The complaint should be specific and fully documented. You will
need to provide your name and address, dates, locations and
relevant documentation as appropriate. You should also describe
any previous unsuccessful attempts at resolution.
Finally, you should state what reasonable steps should be taken,
in your view, to resolve the complaint.
Please be aware that the staff member/Associate Therapist
concerned may also be asked to submit a written account.
It is the Centre’s expectation that the confidentiality of any
written documentation generated by a formal complaint will be
respected by all the parties involved.
The matter will then be investigated by the Director, who will
decide what form of response is needed. For example, he may seek
further written information from you to clarify matters
concerning the complaint. You may be asked to attend an
interview and the member of staff involved may also be asked to
attend a separate interview. If this is the case, you may be
accompanied at your interview by a friend or colleague.
The Director may also decide, if in his opinion the evidence
justifies it, to uphold your complaint, or not to do so, without
further investigation.
Where indicated, the Director may refer to the British
Association for Behavioural and Cognitive Therapy and British
Association for Counselling and Psychotherapy (BACP) Ethical
Framework for Good Practice in Counselling and Psychotherapy.
The Director may also seek further external and expert advice
about the counseling/psychotherapy process itself.
An initial response will normally be given within 14 days of
receipt of your formal letter of complaint. The Director will
then notify you in writing of the result of your complaint and
the reasons for the decision, together with any recommendations
for action. It is our aim that formal complaints should be
resolved within 28 days wherever possible.
During holiday periods, these periods may be extended due to
staff absences. In some instances, responsibility for dealing
with a complaint may be delegated or may be deferred until the
return of the appropriate member of staff. You will be kept
informed of any likely delays.
The Director will try to address your concerns fully and if
required, provide you with an explanation and discuss any action
that may be needed.
Please note that, as in all our work, confidentiality rests with
the Counselling/Psychotherapy Service team as a whole and not
with an individual counselor/psychotherapist.
If a complaint is not brought directly by the client concerned,
his or her informed consent will be required before the matter
can be discussed with another party.
If the complaint concerns the Director and informal resolution
(as per Stage 1) is not possible, the matter should be referred
in writing to the Manchester Centre for CBT Internal Verifier
(an independent therapist/Lecturer):
Internal Verifier, Manchester Centre for CBT, C/O EDA, 97 Wood
Lane, Harborne, Birmingham B17 9AY
The Internal Verifier can deal with complaints involving the
Director provided they (Internal Verifier) have no relationship
with you and there is no conflict of interest that could
prejudice their involvement.
Can I take my complaint further?
Stage 3
If you are unable to resolve your formal complaint to your
satisfaction through these procedures, you can contact the
appropriate professional organization for the therapist
concerned:
-
British
Association for Behavioural and Cognitive Psychotherapy
(BABCP)
-
British
Association for Counselling and Psychotherapy (BACP)
-
EMDR Association
UK & Ireland
These organisations
provide information regarding their Professional Conduct
Procedure. Clients who wish to pursue their complaint through
the BABCP/BACP/EMDR UK & Ireland Professional Conduct Procedure
will not have their case prejudiced by any action or decision
taken through the Centre’s procedures.
The BABCP can be reached at: BABCP, Imperial House, Hornby
Street, BURY, BL9 5BN. Tel: 0161 705 4304
The BACP can be
reached at: British Association for Counselling and
Psychotherapy, BACP House, 15 St John’s Business Park,
Lutterworth LE17 4HB. Tel 0870 443 5252
EMDR Association UK & Ireland can be reached at: EMDR
ASSOCIATION UK & Ireland, P.O.Box 3356, Swindon
SN2 9EE
Learner Complaints
Procedure
Manchester Centre for CBT Ltd. is committed to providing a high
quality, professional service. Although we always try to deliver
the best service possible, given available resources, there may
be times when you feel the standard is unsatisfactory. This
procedure explains what to do if you have a complaint.
If you are dissatisfied with any aspect of the Service, please
refer to the procedure below.
How do I complain?
Stage 1
Most difficulties can be settled informally at an early stage by
talking directly with the member of staff concerned. This may
resolve the issue, e.g. by clarifying aspects of the learning
process or by discussing your concerns in detail.
We hope that most complaints about the Service can be resolved
quickly and informally in this way. We encourage you to discuss
your complaint directly with the person involved, as this is
often the easiest and most effective way to put things right.
What if I am still not satisfied?
Stage 2
If resolution is not possible, or if you decline to speak
directly to the member of staff, the complaint should be
referred to the Director of Manchester Centre for CBT:
Keith Chadwick, MCCBT, 518 Wilmslow Road, Withington, Manchester
M20 4BT
The Director will be responsible for ensuring that the staff
member is told of your complaint and invited to respond. Notes
of all meetings, telephone calls or correspondence should be
kept.
The complaint should be specific and fully documented. You will
need to provide your name and address, dates, locations and
relevant documentation as appropriate. You should also describe
any previous unsuccessful attempts at resolution.
Finally, you should state what reasonable steps should be taken,
in your view, to resolve the complaint.
Please be aware that the staff member concerned may also be
asked to submit a written account.
It is the Centre’s expectation that the confidentiality of any
written documentation generated by a formal complaint will be
respected by all the parties involved.
The matter will then be investigated by the Director, who will
decide what form of response is needed. For example, he may seek
further written information from you to clarify matters
concerning the complaint. You may be asked to attend an
interview and the member of staff involved may also be asked to
attend a separate interview. If this is the case, you may be
accompanied at your interview by a friend or colleague.
The Director may also decide, if in his opinion the evidence
justifies it, to uphold your complaint, or not to do so, without
further investigation.
Where indicated, the Director may refer to the British
Association for Behavioural and Cognitive Therapy and British
Association for Counselling and Psychotherapy (BACP) Ethical
Framework for Good Practice in Counselling and Psychotherapy.
The Director may also seek further external and expert advice
about the counseling/psychotherapy process itself.
An initial response will normally be given within 14 days of
receipt of your formal letter of complaint. The Director will
then notify you in writing of the result of your complaint and
the reasons for the decision, together with any recommendations
for action. It is our aim that formal complaints should be
resolved within 28 days wherever possible.
During holiday periods, these periods may be extended due to
staff absences. In some instances, responsibility for dealing
with a complaint may be delegated or may be deferred until the
return of the appropriate member of staff. You will be kept
informed of any likely delays.
The Director will try to address your concerns fully and if
required, provide you with an explanation and discuss any action
that may be needed.
Please note that, as in all our work, confidentiality rests with
the training Service team as a whole and not with an individual
Lecturer/Trainer.
If a complaint is not brought directly by the learner concerned,
his or her informed consent will be required before the matter
can be discussed with another party.
If the complaint concerns the Director and informal resolution
(as per Stage 1) is not possible, the matter should be referred
to the Manchester Centre for CBT Internal Verifier (an
independent therapist/Lecturer):
Internal Verifier, Manchester Centre for CBT, c/o EDA, 97 Wood
Lane, Harborne, Birmingham B17 9AY
The Internal Verifier can deal with complaints involving the
Director provided they (Internal Verifier) have no relationship
with you and there is no conflict of interest that could
prejudice their involvement.
Can I take my complaint further?
Stage 3
If you are unable to resolve your formal complaint to your
satisfaction through these procedures, you can contact the
appropriate organisation:
Open College Network North West Region
This organisation provides information regarding their
Professional Conduct Procedure. Learners who wish to pursue
their complaint through the OCNNWR Professional Conduct
Procedure will not have their case prejudiced by any action or
decision taken through the Centre’s procedures.
GENERAL TERMS AND CONDITIONS
1 ACCEPTANCE OF TERMS
1.1 Your access to and use of
Manchester Centre for Cognitive Behaviour Therapy ("the
Website") is subject exclusively to these Terms and Conditions.
You will not use the Website/Services for any purpose that is
unlawful or prohibited by these Terms and Conditions. By using
the Website/Services you are fully accepting the terms,
conditions and disclaimers contained in this notice. If you do
not accept these Terms and Conditions you must immediately stop
using the Website/Services.
1.2 We reserve the right to update or amend these Terms and
Conditions at any time and your continued use of the
Website/Services following any changes shall be deemed to be
your acceptance of such change. It is therefore your
responsibility to check the Terms and Conditions regularly for
any changes.
2 PRIVACY POLICY
2.1 We are committed to responsible data management and
subscribe to the principals of the data protection legislation
in the United Kingdom. We are committed to maintaining the
privacy of our users and maintaining the security of any
personal information received from you. If you register for any
of the Services you will be asked to provide basic personal
information. The information provided by you is not available
for sale or use by third parties. The information is used solely
for notifying you of changes or updates to the Website/Services.
3 LINKS TO THIRD PARTY WEBSITES
The Website/Services may include links to third party websites
that are controlled and maintained by others. Any link to other
websites is not an endorsement of such websites and you
acknowledge and agree that MCCBT is not responsible for the
content or availability of any such sites.
4 INTELLECTUAL PROPERTY RIGHTS
10.1 The Website and its content (including without limitation
the Website design, text, graphics and all software and source
codes connected with the Website and the Services) are protected
by copyright, trade marks, patents and other intellectual
property rights and laws. In accessing the Website you agree
that you will access the contents solely for your personal,
non-commercial use. None of the content may be downloaded,
copied, reproduced, transmitted, stored, sold or distributed
without the prior written consent of the copyright holder. This
excludes the downloading, copying and/or printing of pages of
the Website for personal, non-commercial home use only.
5 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in
accordance with the law of England and you hereby submit to the
exclusive jurisdiction of the English courts. |
